Friday, October 28, 2011
Thursday, October 27, 2011
Wednesday, October 26, 2011
From your home screen, Menu & Settings, Accounts & Sync
Clear the cache and data of the Market app and the Download manager.
- Visit Menu &, Settings &g Applications; Manage applications
- Tab over to "All"
- Select the Market app, and then tap "Clear data" and "Clear cache"
- Select the Download manager, and then tap "Clear data" and "Clear cache"
- From the home screen, go to Menu & Settings; Applications; Manage applications
- Tab over to "All" (or, if your device is running Android 2.1 or below, press Menu; Filter; All)
- Scroll down and select the Market app
- Touch "Uninstall updates"
If the issue persists after taking these steps, you may need to perform a factory data reset on your device. Please note that this will reset your device to its original state. I suggest contacting the Android Customer service before doing this. While your media content (photos, music, etc.) will not be deleted from the SD card, applications and their related data will be uninstalled.
To perform a factory reset:
1) Go to Home; Menu, Settings; Privacy (or Phone storage; depends on the device)
2) Press "Factory data reset"
3) Press "Reset phone"
After you perform the factory reset, make sure you sign into your device with the same primary Google Account you were using before. If you have any questions or concerns before performing the reset, or if doing so does not resolve the issue, please let me know so I can continue to investigate.
You do not need to clear the cache in the Market for this to work. If you have any other questions or concerns, please feel free to email us.
I have an HTC Incredible which continues to display low on disk space. I have posted in the past about this problem. I am blocked from accessing my Google talk and Gmail. This has become a routine problem. I have tried to restart and update my system however everything is updated and this didn't help. My operating system is Android 2.3.4 I also tried to un-mount and remount the SD card where I have 1.6GB of free space. HTC told me "the low storage error is a general system error with the android operating system. There is no "fix" for the error per se, but careful management of your apps on the device can greatly reduce or correct its occurrence. If any apps become too full of data, this may cause a Low Storage error. This is not due to the phone running out of available storage, but that the app has reached the maximum allotted amount of space that it has been assigned. The error is most often caused by mail, text messages, or Facebook. Optimization of these apps is the key to solving this error."
HTC instructed me to manage apps and clear the data from Mail, Facebook, & Dialer Storage.
Here are their instructions
To see the data stored in an app, go to Menu > Settings > Applications > Manage applications > All > Menu > Sort by size.
In Mail tap on Menu > More > Settings > Send & receive. Look for things like attachment options, how far into the past you get mail, size limits, and downloading headers only.
If you have multiple email accounts, the settings will need to be adjusted for each one. Obviously the more accounts you have, the higher the chance that this error may present itself.
If your Mail is still having the issue after clearing out old messages and optimizing the settings, you may need to remove and re-add the account. Once removed, connect the phone to your PC in Disc Drive mode, open the removable drive (under My Computer), and delete the mail folder located in Removable Drive/.data/mail. This is the storage folder for mail temp files. Deleting this folder in addition to removing the account should alleviate the error message for you. Just re-add the account after you delete the mail folder.
Text messages and Facebook may cause this error as well, so make sure you manage the size of these accounts too. If you use text messaging a lot and like to keep old messages, you may want to consider using a backup app like Handy Backup or SMS Backup & Restore. These are free apps from the market that can create a data file to store messages for you which can be retrieved later.
If the issue is being caused by Facebook, then signing out of Facebook for HTC Sense should help. Go to Menu > Settings > Accounts & sync > Facebook for HTC Sense > Remove account. Then soft reset the phone by powering off, remove the battery for at least 30 seconds, replace, reboot, and add Facebook for HTC Sense back to accounts & sync. You may also want to clear data from Facebook for HTC Sense and the Facebook widget if you use it. Do this in the manage applications area.
As always, HTC is there to answer any technical questions or concerns you may have between 6am to 1am EDST, 7 days a week for your convenience, by phone at 1-866-449-8358.